RETURN POLICY

At Gemjohri, we strive to provide a hassle-free shopping experience for our customers. That’s why we offer a convenient return policy for our products.

Eligibility for Return

• Returns will be accepted within 7 days of the date of delivery
• To initiate a return, please contact us at [email protected]
• Once we receive and verify the product, a complete refund (excluding shipping charges) will be provided within 10 days
• Alternatively, customers can choose to exchange the product for another item on our website

Return Pick-up and Processing

• During the pick-up, the product will be checked for the following conditions:
  • Correct product (matching product name, image, color, clarity, and origin)
  • Complete product (including all documentation, certificates, bill, user guide, etc.)
  • Unused product (in its original condition)
  • Undamaged product (without any scratches or holes)
  • Undamaged packaging (original packaging/box)
• Gemjohri reserves the right to refuse the return if any of the above conditions are not met.
• The refund will be processed once the returned product has been received and verified.

General Rules for a Successful Return

• Please return the same product that was delivered to you. No refund or exchange will be provided for a different product.
• Please make a video of the product when packaging and handling it for pick-up.
• Please follow the above process to ensure a smooth and successful return.

Customer satisfaction is at the heart of everything we do at Gemjohri, and our return policy is just one way we demonstrate that dedication.

Gaurav, CEO & Co-Founder
Gemjohri